Last Updated: January 2, 2024
At The Phoenix House, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us through our e-commerce website. By using our website, you consent to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Personal Information
We may collect personal information that you voluntarily provide when you create an account, make a purchase, or subscribe to our newsletter. This information may include, but is not limited to:
- Full name
- Email address
- Billing and shipping address
- Phone number
- Payment details
1.2 Non-personal Information
We may also collect non-personal information such as your IP address, browser type, and device information. This information is collected to improve the functionality of our website and enhance your overall experience.
2. How We Use Your Information
2.1 Order Processing
We use your personal information to process and fulfill your orders, including shipping and payment processing.
2.2 Communication
We may use your email address to send you order updates, promotional offers, and newsletters. You can opt-out of marketing communications at any time by following the instructions provided in the emails.
2.3 Customer Support
Your information may be used to provide customer support, respond to inquiries, and address any issues you may have with our products or services.
2.4 Analytics
We use non-personal information for analytical purposes to understand how users interact with our website, improve our services, and enhance the user experience.
3. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties without your explicit consent, except for the purpose of providing our services. We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you, as long as these parties agree to keep this information confidential.
4. Security
We take appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. We use industry-standard security protocols to safeguard your data during transmission and storage.
5. Cookies
Our website uses cookies to enhance your browsing experience. You can control and manage cookies through your browser settings.
6. Changes to Privacy Policy
We reserve the right to update and revise this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website.
7. Contact Information
If you have any questions or concerns about our Privacy Policy, please contact us at contact@thephoenixhouse.in
By using our website, you acknowledge that you have read and agree to this Privacy Policy.