Last Updated: January 2, 2024
Thank you for choosing The Phoenix House for your purchases. Please take a moment to review our return and refund policy.
1. No Returns or Refunds
Given the unique characteristics of our products, we do not accept returns or offer refunds. This policy ensures the integrity and quality of our offerings. We advise customers to carefully review their orders before completing the purchase to ensure accuracy.
2. Damaged or Defective Products
In the unlikely event that you receive damaged or defective items, please contact our customer service within [X] days of receiving your order. We may request photographic evidence to assess the situation. If the issue is verified, we will work with you to find an appropriate solution, which may include a replacement or a refund at our discretion.
3. Cancellations
Once an order is confirmed, cancellations are not permitted due to the nature of our products. Please double-check your order before completing the purchase.
4. Shipping Issues
If there are issues with the delivery of your order, such as delays or non-delivery, please contact our customer service team. We will investigate the matter and take appropriate action to address the situation.
5. Contact Information
For any concerns or questions regarding your order, please reach out to our customer service team at contact@thephoenixhouse.in for prompt assistance.
6. Changes to the Policy
We reserve the right to update and modify this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our website.
By making a purchase on The Phoenix House website, you acknowledge and agree to abide by the terms and conditions of this Return and Refund Policy.